THE REPLY

Much unlike their dragged out response to the United States Justice Department and the numerous states who have joined in the fight against the company, it took only 10 hours for Bill Gates to surrender and plead for me to back down and leave them alone.

Though still unsatisfied because I was not able to upgrade my software, this is at least a satisfactory manner in which to fully resolve this issue.

-----Original Message-----
From: Linda Williams
Sent: Friday, October 26, 2001 09:32 AM
To: Michael W.
Subject: Re: SRX0123456789 Michael W. Money Deluxe 2002

Thank you for the reply Michael,

Please accept my sincere apologies for your inconvenience and frustration. At this time I would like to offer to reimburse you for any associated phone charges incurred with your technical support case. If you would like to accept this offer, please send a copy of your phone bill to:

Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052
Attn.: Linda Williams, Customer Advocate

Or, if it would be more convenient to send it via fax, please send it to: Customer Advocate, (attention Linda Williams) – Fax# - 425-555-5555

Please include your mailing address information, this e-mail printed out, and a copy of your phone bill with the charges highlighted. Reimbursements take approximately three to four weeks to process.

I will be forwarding the information you provided regarding the problems you experienced with money Deluxe 2002 to our product group and I will also check with the MBG Returns Department regarding the status of your refund.

Thank you for using Microsoft products and have a great weekend!

Linda S. Williams
MSHOT~Escalation Management
Microsoft Corporation