An Interim Message from the Advocate

 


Just over a week after filing a complaint against Choice Hotels for my
dreadful stay at one of their Econo Lodge chains, I received this initial
postcard response from the company's Customer Relations Department.

"Thank you for your recent comments. Choice Hotels International and the
hotel are very concerned about the problems you have encountered. You will
be receiving a response within the next 10 working days. Thank you again
for taking the time to express your concerns."

Their feigned concern for the photographic evidence I provided impresses me
even less. It has been over 2 months since I received this generic printed
postcard, and I have received no other communication from the company. I'm
glad I didn't hold my breath for their promised 10-day resolution.

I'm afraid I must encourage my fellow consumers to avoid this chain until
this problem has been acknowledged and/or resolved to my satisfaction.