The Resolution

Well, it took the company exactly two months to respond to my initial
complaint and mobilize their multi-million dollar public relations squad in
what was undoubtedly a huge consumer backlash, particularly in the
Worcester area, as a result of my visit to one of their franchised
establishments.

Nonetheless, time issues put aside, the company wisely chose not to allow
my unabated, scathing review of one of their restaurants stand as being
typical of the Wendy's fast food business, and opted to put forth an
appropriate apology.

I will enjoy my free combo meal at my next visit, which I trust will be a
much tastier, scrumptuous morsel than the last, and will thus continue to
patronize their restaurant chain.

Dave Thomas, thank you.

=============================

October 17,2001

Dear Mr. Michael W.:

Thank you for contacting Wendy's consumer relations department and telling
us about your recent visit to Wendy's. We're very sorry about the
frustration and inconvenience you experienced.

I'd like to apologize for the unsatisfactory food you received. We know you
expect a quality meal at Wendy's and we want to meet your expectations. The
restaurant you visited is a franchised-owned location. Therefore, we have
forwarded your comments directly to the franchisee. As a private business
person operating under the guidelines set by Wendy's International, the
franchisee will be very interested in hearing your thoughts about this
restaurant.

We appreciate your past patronage, and hope you'll accept the enclosed
coupons and be our guest on your next visit to Wendy's.

Sincerely,
Larayne Arnold
Consumer Relations
Wendy's International, Inc.